Privacy Policy

Effective Date: 14th December 2025

1. Introduction

Kea Vibe Company Limited (“Kea Vibe”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, store, and protect your personal data when you use the Kea Vibe mobile application (the “App”), website, or any related services (collectively, the “Service”).

This Policy applies to all Users, including Passengers and Service Providers. By using the Service, you consent to the practices described herein.

Where we process personal data of individuals in the European Economic Area (EEA), United Kingdom, or other regions with similar laws, we comply with the General Data Protection Regulation (GDPR) and equivalent regulations.

2. Information We Collect

We collect the following types of information:

2.1 Information You Provide

– Registration details: Name, phone number, email address, profile photo, date of birth. 

– Payment information: Card details or mobile money accounts (processed via secure third-party providers). 

– Identity verification: National ID, driver’s license (for Service Providers), or other documents. 

– Communications: Feedback, ratings, support messages, or reports.

2.2 Information Collected Automatically

– Location data: GPS location (with your permission, when the App is in use or background for ride matching). 

– Device and usage data: IP address, device ID, operating system, browser type, App usage patterns, trip history. 

– Cookies and similar technologies: As described in our Cookie Policy.

2.3 Information from Third Parties

– Background checks (for Service Providers) from accredited providers. 

– Payment processors or partners for transaction data.

3. How We Use Your Information

We use your data to: 

– Provide and improve the Service (e.g., ride matching, navigation, payments, support). 

– Ensure safety and security (e.g., fraud prevention, incident response, verification). 

– Personalize your experience (e.g., promotions, recommendations). 

– Communicate with you (e.g., trip updates, notifications, marketing with consent). 

– Comply with legal obligations (e.g., tax reporting, regulatory requirements). 

– Conduct analytics and research to enhance the Service.

Legal Bases (GDPR Compliance)

Where GDPR applies: 

– Performance of contract (to deliver rides/services). 

– Legitimate interests (safety, fraud prevention, service improvement). 

– Consent (marketing, non-essential cookies). 

– Legal obligations.

4. Sharing Your Information

We share data only when necessary: 

– With Service Providers/Passengers for trip coordination (e.g., name, phone, location). 

– With third-party vendors (e.g., payment processors, cloud services, analytics—under strict confidentiality). 

– With authorities when required by law or to protect rights/safety. 

– In aggregated/anonymized form for business insights.

We do not sell your personal data.

5. International Data Transfers

Data may be transferred outside your country (e.g., to servers in secure locations). Where required (e.g., EEA to non-EEA), we use safeguards like Standard Contractual Clauses.

6. Data Retention

We retain data as long as needed for the Service, legal obligations, or disputes (e.g., trip history up to 7 years for tax purposes). Inactive accounts may be deleted after a reasonable period.

7. Your Rights

You have rights regarding your data, including: 

– Access and receive a copy. 

– Rectify inaccuracies. 

– Erase data (in certain cases). 

– Restrict or object to processing. 

– Data portability. 

– Withdraw consent. 

– Lodge a complaint with a supervisory authority.

Contact us to exercise rights (response within one month).

8. Security

We use industry-standard measures (encryption, access controls, regular audits) to protect data. However, no system is 100% secure; you share responsibility for account security.

9. Children’s Privacy

The Service is not for children under 16 (or higher per local law). We do not knowingly collect their data without parental consent.

10. Changes to This Policy

We may update this Policy. Material changes will be notified via App or email. Continued use constitutes acceptance.