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Payment Terms and Conditions

Applies to: All Active KEA VIBE Partners.

The Keavibe platform facilitates payments for transportation services provided by independent drivers. Passengers agree to pay all applicable fares, fees, surcharges, taxes, and other charges associated with rides booked through the platform, as calculated and displayed by Keavibe in accordance with its pricing policies. Payments may be made using payment methods supported by the Keavibe platform, which may include mobile money services, debit or credit cards, or other approved payment options available. By selecting a payment method and requesting a ride, passengers authorize Keavibe to process and collect payment on their behalf for the total amount due, including any additional charges incurred during or after the trip.
All payments are due immediately upon completion of a trip unless otherwise stated by Keavibe. If a payment cannot be successfully processed due to insufficient funds, declined transactions, technical errors, or other reasons, Keavibe reserves the right to retry the transaction, suspend the passenger’s account, restrict access to the platform, or take other reasonable actions until payment is received. Drivers acknowledge that Keavibe may collect fares from passengers on their behalf and may deduct applicable service fees, commissions, taxes, or other charges before remitting earnings to drivers. Driver payouts are subject to Keavibe’s payout schedules, minimum payout thresholds, and verification requirements. Keavibe does not guarantee any minimum earnings or payment frequency. Passengers and drivers are responsible for ensuring that their payment information is accurate and up to date. Keavibe is not responsible for losses or delays caused by incorrect payment details provided by users. Keavibe reserves the right to modify accepted payment methods, payment processing procedures, fees, or related policies at any time, to the extent permitted by law.
Continued use of the platform after such changes constitutes acceptance of the updated payment terms. In the event of disputed, reversed, or chargeback transactions, Keavibe may investigate the matter and take appropriate action, including recovering amounts owed, adjusting driver earnings, or restricting account access. Users remain responsible for any amounts owed to Keavibe arising from such disputes.

Late Payment and Debt Recovery The Keavibe platform facilitates payments for transportation services provided by independent drivers. Passengers agree to pay all applicable fares, fees, surcharges, taxes, and other charges associated with rides booked through the platform, as calculated in accordance with Keavibe’s pricing policies. Payments must be made using payment methods supported by the Keavibe platform, which may include mobile money services, debit or credit cards, or other approved payment options available. By requesting a ride, passengers authorize Keavibe to process and collect payment for the total amount due, including any additional charges incurred during or after the trip.

All payments are due immediately upon completion of a trip unless otherwise stated. If a payment is not successfully processed due to insufficient funds, declined transactions, technical failures, or other reasons, the outstanding amount will be considered overdue. Keavibe reserves the right to retry payment processing, suspend or restrict the passenger’s account, or limit access to the platform until full payment is received. In cases of late or unpaid amounts, Keavibe may apply reasonable administrative fees, where permitted by law, and may offset outstanding balances against any available credits, promotions, or refunds associated with the user’s account. Continued non-payment may result in account suspension or termination.

Keavibe reserves the right to pursue lawful debt recovery actions to collect unpaid amounts. Such actions may include contacting the user through available communication channels, engaging third-party collection service providers, reporting unpaid balances as required by law, or initiating legal proceedings in accordance with applicable laws. Any reasonable costs incurred in the debt recovery process, to the extent permitted by law, may be added to the outstanding balance owed by the user. Drivers acknowledge that Keavibe may withhold payouts, offset driver earnings, or delay disbursements in order to resolve chargebacks, disputed transactions, or outstanding balances attributable to the driver’s account. Driver payouts remain subject to verification, compliance with platform policies, and applicable legal requirements. Users remain responsible for all amounts owed to Keavibe, even after account suspension or termination. Termination of an account does not eliminate or waive any payment obligations incurred prior to termination.

Tax Responsibility
All fares, fees, and charges displayed on the Keavibe platform may include or exclude applicable taxes, levies, or government-imposed charges, depending on the requirements of the law and the nature of the service. Where required by law, Keavibe may collect and remit certain taxes or statutory charges on behalf of users to the appropriate authorities.

Passengers are responsible for paying any applicable taxes, levies, or government charges associated with their use of the Keavibe platform and transportation services, as required under applicable laws. Any such taxes or charges, where applicable, will be disclosed through the platform or included in the final fare charged to the passenger. Drivers operating on the Keavibe platform are solely responsible for determining, reporting, and paying any taxes, duties, levies, or statutory contributions arising from their earnings, income, or business activities conducted through the platform, including but not limited to income tax, value-added tax (VAT), or other applicable obligations under the law. Keavibe does not provide tax advice and does not assume responsibility for a driver’s tax compliance unless expressly required by law.
Keavibe may provide drivers with summaries or records of earnings and transactions for informational purposes only. Such records do not constitute tax filings or official tax documents and should not be relied upon as a substitute for professional tax advice or statutory reporting. Users acknowledge that tax laws and regulations may change and agree that Keavibe is not responsible for any penalties, interest, or liabilities incurred as a result of a user’s failure to comply with applicable tax obligations.

Tax Responsibility Passengers
Passengers are responsible for paying any applicable taxes, levies, or government-imposed charges associated with their use of the Keavibe platform and transportation services, as required under applicable laws. Such taxes or charges may include value-added tax (VAT), local levies, or other statutory fees imposed on transportation services.

Where required by law, Keavibe may calculate, collect, and remit certain taxes or statutory charges on behalf of passengers to the appropriate authorities. Any applicable taxes or charges will be disclosed through the platform or included in the final fare charged to the passenger. Passengers acknowledge that displayed fares may include or exclude taxes depending on legal and regulatory requirements at the time of the trip.

Tax Responsibility Drivers
Drivers operating on the Keavibe platform act as independent service providers and are solely responsible for determining, reporting, and paying all applicable taxes, levies, duties, and statutory contributions arising from their earnings or business activities conducted through the platform. This includes, but is not limited to, income tax, value-added tax (VAT), withholding taxes, social security contributions, or any other obligations required under law.

Keavibe does not provide tax advice and does not assume responsibility for a driver’s tax compliance unless expressly required by applicable law. Any summaries, statements, or records of earnings provided by Keavibe are for informational purposes only and do not constitute official tax documents or filings. Drivers acknowledge that failure to comply with applicable tax obligations may result in penalties, interest, or enforcement actions by tax authorities, and Keavibe shall not be liable for any such consequences. Nothing in this section limits any obligation imposed on Keavibe under tax laws where collection or reporting is legally required.

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