Purpose of Location Tracking

Keavibe Online Service uses location tracking to provide safe, efficient and reliable transportation services. Location data helps us connect riders with nearby drivers, calculate fares, monitor trips and improve overall service quality. Keavibe Online Service uses location tracking to ensure the efficient operation, safety and reliability of its transportation services. Location data enables the platform to accurately identify pickup and drop-off points, match riders with nearby available drivers and provide real-time navigation and route optimization throughout a trip. Location tracking is also essential for calculating fares based on distance and travel time, displaying real-time trip progress to users and supporting features such as estimated arrival times and trip history. Additionally, location data helps enhance user safety by enabling emergency assistance, incident investigation and dispute resolution between riders and drivers.
Keavibe may further use aggregated and anonymized location data to analyze service performance, improve platform functionality, optimize coverage areas, prevent fraud or misuse of the service and comply with legal and regulatory requirements. Location information is collected only as necessary to deliver these purposes and is handled in accordance with applicable privacy and data protection laws.

Types of Location Data Collected

Keavibe Online Service may collect and process different types of location data depending on how users interact with the platform and the permissions granted on their devices. This includes:

• Precise (Real-Time) GPS Location:
  We collect real-time GPS location data from riders when they open the app, request a ride, during an active trip and until the trip is completed. For drivers, real-time GPS location is collected while they are logged into the app, marked as available, en route to a pickup location and during trips. This data allows accurate ride matching, navigation, fare calculation and trip tracking.
• Background Location Data (Drivers Only):
  With driver consent and where permitted by law, the app may collect location data in the background while drivers are online to ensure continuous availability updates, efficient dispatching and reliable service operation.
• Approximate Location Information:
  When precise GPS data is unavailable or disabled, Keavibe may collect approximate location information such as city, region, or general area, which may be derived from IP address, network data, or device settings, to support basic app functionality and service availability checks.
• Trip-Related Location History:
  We may store pickup points, drop-off points, routes traveled and timestamps associated with completed trips for purposes such as receipts, trip history, customer support, safety investigations, dispute resolution and legal compliance.
• Device and Network-Based Location Signals:
  In some cases, Keavibe may use supplementary location signals (such as Wi-Fi or mobile network data) to improve location accuracy, particularly in areas where GPS signals are weak.

Location data is collected only to the extent necessary to provide Keavibe services, improve platform performance, ensure user safety and meet legal or regulatory obligations and is handled in accordance with applicable data protection and privacy laws.

How Location Data Is Used
Keavibe Online Service uses location data to operate, manage and improve its transportation platform. Location information is primarily used to identify rider pickup locations and efficiently match ride requests with the nearest available drivers, reducing wait times and improving service reliability. During an active trip, real-time location data is used to provide navigation and route optimization, ensuring drivers follow efficient routes and riders receive accurate estimated arrival times. Location data is also essential for calculating trip distance, duration, tolls where applicable   and final fare amounts, as well as generating receipts and maintaining trip records.

Keavibe enables real-time trip tracking for both riders and drivers to increase transparency and enhance user experience, allowing riders to monitor trip progress and share trip details for personal safety if desired. Location data also supports safety-related features, including emergency assistance, incident reporting, investigation of complaints and resolution of disputes between users. Additionally, location information is used to detect, prevent and investigate fraudulent activity, unauthorized use of the platform and violations of Keavibe’s terms and policies. Aggregated and anonymized location data may be analyzed to evaluate service performance, optimize coverage areas, improve platform functionality and support customer service operations, while ensuring individual users are not personally identified. Location data is processed only for legitimate business purposes, retained only as long as necessary and handled in accordance with applicable privacy and data protection laws.

Location Data Sharing
Keavibe Online Service share’s location data only when necessary to provide, operate and secure its services and only in accordance with applicable privacy and data protection laws. Location information is shared between riders and drivers solely for the purpose of trip coordination, including identifying pickup and drop-off locations, enabling real-time trip tracking and facilitating efficient communication during an active ride. Keavibe may also share location data with trusted third-party service providers that support essential platform functions, such as mapping, navigation, cloud hosting, payment processing, analytics and customer support. These service providers are authorized to access location data only to perform services on our behalf and are contractually required to protect the data and use it solely for permitted purposes.

In certain circumstances, Keavibe may disclose location data to law enforcement agencies, regulatory authorities, or other governmental bodies where such disclosure is required by law, court order, or legal process, or where necessary to protect the rights, safety and security of users, the public or Keavibe.
Location data may also be shared internally for safety investigations, accident analysis, fraud prevention, dispute resolution, insurance claims and compliance with legal and regulatory obligations. Any shared location data is limited to what is reasonably necessary for the specific purpose. Keavibe does not sell, rent, or trade users’ location data to third parties for marketing or advertising purposes.

Data Storage and Security
Keavibe Online Service store’s location data using secure servers and industry-standard technical and organizational security measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include data encryption, secure network protocols, access controls and regular system monitoring.

Access to location data is strictly limited to authorized personnel, contractors and service providers who require such access to perform their job responsibilities related to service operation, safety, customer support, legal compliance, or system maintenance. All individuals with access to location data are subject to confidentiality obligations and internal data protection policies. Location data is retained only for as long as reasonably necessary to fulfill legitimate business purposes, such as providing services, maintaining trip records, resolving disputes, ensuring user safety, preventing fraud and complying with legal, regulatory, or insurance requirements. Once location data is no longer required, it is securely deleted or anonymized in accordance with Keavibe’s data retention and disposal practices.
Keavibe regularly reviews and updates its security practices to address evolving security risks and to maintain compliance with applicable data protection and privacy laws.

User Control and Permissions
Keavibe Online Service respects user control over location data and relies on permissions granted through users’ device settings. Users may choose to enable or disable location access at any time by adjusting the location permission settings on their mobile device. The app will request location access only when necessary to provide core service functionality. Users may be prompted to grant different levels of location access, such as while the app is in use or, for drivers, while the app is running in the background. These permissions allow Keavibe to support essential features such as ride requests, driver matching, navigation, real-time trip tracking and safety functions.

If location permissions are disabled or limited, certain features of the Keavibe service may not function properly or may become unavailable, including the ability to request or accept rides, receive accurate pickup locations, calculate fares, or track trips in real time. Keavibe is not responsible for service limitations resulting from disabled or restricted location access. Users may withdraw consent for location tracking at any time; however, continued use of location-dependent features constitutes consent to the collection and use of location data as described in this policy.

 Children’s Privacy
Keavibe Online Service is not intended for use by individuals under the age of 18. We do not knowingly collect, use, or store location data or any other personal information from children. Users must meet the minimum age requirement to create an account and access Keavibe services. If Keavibe becomes aware that location data or other personal information has been collected from an individual under the age of 18 without appropriate consent or legal authorization, we will take prompt steps to delete such information from our systems and restrict further access to the service. Parents or legal guardians who believe that a minor has provided location data to Keavibe may contact us to request review and deletion of the information, in accordance with applicable laws.

Policy Updates
Keavibe may update or revise this Location Tracking Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When material changes are made, we will provide notice through the Keavibe mobile application, our official website, or other appropriate communication channels. The updated policy will become effective as of the date indicated in the revised version. Continued access to or use of Keavibe services after the effective date of the updated policy constitutes acknowledgment and acceptance of the changes. Users are encouraged to review this policy periodically to stay informed about how location data is collected, used and protected.

Cookies and Tracking Technologies
Keavibe Online Service may use cookies, web beacons, and similar tracking technologies on our website, mobile application, and platform to improve service functionality, user experience, and operational efficiency. These technologies help us collect information about how users interact with the Keavibe platform, optimize performance, and provide personalized features.

Types of Tracking Technologies We Use:

• Cookies: Small data files stored on a user’s device to remember preferences, login details, and app settings, or to analyze user behavior.
• Web Beacons / Pixels: Tiny images or code snippets used to monitor user activity, app performance, and marketing campaigns.
• Device and Network Identifiers: Unique device IDs, IP addresses, or network information used to improve app performance, troubleshoot issues, and enhance security.

Purpose of Using Cookies and Tracking Technologies:

• To remember user preferences, login sessions, and app settings.
• To analyze app and website usage for performance optimization and service improvements.
• To provide personalized content, features, and marketing communications where permitted.
• To detect and prevent fraud, unauthorized access, or other security threats.
• To enable analytics, reporting, and measurement of user interactions with the Keavibe platform.

User Control Over Cookies and Tracking:
Users can manage, block, or delete cookies through their device or browser settings. Disabling certain cookies or tracking technologies may limit some functionality of the Keavibe platform, such as login persistence, personalized content, or analytics.
Keavibe does not use cookies or tracking technologies to sell personal or location data to third parties. Any third-party services integrated with Keavibe (e.g., mapping or analytics providers) are required to comply with privacy laws and only use tracking technologies for permitted purposes.

Compliance with Laws
Keavibe Online Service collects, uses, and process’s location data in compliance with applicable local, national, and international laws, regulations, and industry standards governing privacy, data protection, transportation, and safety. This includes, where applicable, compliance with laws such as the General Data Protection Regulation (GDPR), and other regional privacy or transportation regulations.

Location data may be disclosed to law enforcement, regulatory authorities, or other governmental bodies only when required by law, court order, or legal process, or when necessary to protect the safety, rights, or property of users or Keavibe. Keavibe also ensures that all third-party service providers with access to location data adhere to legal requirements and contractual obligations to protect privacy and confidentiality. By using Keavibe services, users acknowledge and consent to the collection, use, and potential disclosure of location data as required by applicable laws and regulations.