Faq
How do I book a ride?
You can book a ride through our mobile app or website. Simply enter your pickup location, drop-off destination, choose a ride type, and confirm your booking.
Do I need an account to use the service?
Yes, you need to create an account to book a ride. This helps verify your identity, save ride history, and ensure safety.
What types of rides are available?
We offer multiple ride options such as Standard, Premium, SUV, and Moto (depending on your location).
How are fares calculated?
Fares are calculated based on distance, time, selected vehicle type, and current demand (surge pricing may apply).
How can I pay for my ride?
We accept several payment methods including cash, credit/debit cards, mobile wallets, and in-app payment.
How do I contact customer support
You can reach us through the “Help & Support” section on our website or app, where you’ll find live chat, email, and hotline options
Can I schedule a ride in advance
Yes! You can pre-book a ride by selecting the "Schedule Ride" option on the app and choosing your desired date and time.
How do I track my driver
After confirming your booking, you’ll receive real-time tracking details, including the driver’s name, car model, license plate, and estimated arrival time.
What if I forget something in the car
If you leave an item in the car, go to “Ride History” in your account and select “Report Lost Item,” or contact customer support for assistance.
Do you offer airport pickups and drop-offs
Yes, airport transfers are available 24/7. You can book on-demand or schedule in advance to ensure timely arrival.
Can I book a ride for someone else
Yes. Simply enter the passenger’s pickup location and phone number. They’ll receive driver details and trip updates via SMS.
What if my driver doesn't arrive?
If your driver is significantly delayed or doesn’t show up, you can cancel the ride without charges and request another taxi instantly.